Salesforce Support Ticket






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New License- New user to Salesforce/ Password Reset- User cannot login to Salesforce Name Change- Existing salesforce user requiring update to name Update to user access- adding or removing additional access for an existing salesforce user

If this impacts multiple users please use template attach file under attachments at the bottom of this form.

For employee(s) being activated/deactivated.

For employee (s) being activated/deactivated.

For employee (s) being activated/deactivated.

For employee (s) being activated/deactivated.

For Aetna Employees- Aetna Employee ID; For CVSH Employees- Network Login ID

For employee (s) being activated/deactivated.

Is there an existing Salesforce user whose access should be copied for this new user.

Is there an existing Salesforce user whose access should be copied for this new user.


As appears in Salesforce.







Describe the business or financial value of completing this request. This is used to properly prioritize your ticket.


Provide a summary of the request or issue.


Critical:  RxBen System Outage with no workaround; Immediate Member Impact (Access to Care); Immediate Compliance Implications.

Major: Non-RxBen System Outage; RxBen System Outage with workaround; Non-immediate Access to Care or Compliance Implications.

Minor: Has a workaround or is not an immediate need.

Cosmetic: No functional impact; cosmetic nature.



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